The wording of the messages may differ slightly in your language version of Doorzign.

Registration

The gateway is licensed but not yet connected to the DoorZign server

There is a valid licence for the gateway, but it has not yet contacted the DoorZign server. Connect the gateway to the internet and enter the start URL https://doorzign.zeitwart.de/welcome (see below). Then try the registration again.

The MAC address could not be found on the licence server

The MAC address is unknown to the licence server. Common causes:

• a typo in the MAC address

• you entered the Wi-Fi MAC instead of the gateway’s LAN MAC address

• no licence has been purchased for this gateway yet

If this doesn’t help, please contact support at support@zeitwart.de.

The gateway has already been activated

The gateway is already assigned to an account. Please contact support at support@zeitwart.de.

The gateway has the wrong status

Please contact support at support@zeitwart.de.

Other messages

• Invalid MAC address – the input is not a MAC address. Check it for typos.

• MAC address could not be verified or unknown error – try again later. If the error persists, contact support.

• Too many registration requests – wait a moment and try again.

• Username already taken – choose a different username.

• Invalid username format – allowed are lowercase letters, digits and - _ . |, at least 4 characters.

• Terms must be accepted – confirm the terms and conditions.

The same MAC address checks apply to the manual gateway registration on the DoorZign licenses page.

Activating the gateway and E-Paper displays

• No gateway is waiting for activation under this MAC address – connect the gateway to the internet and check the start URL (see below).

• No licence account is assigned to your account yet – please contact support at support@zeitwart.de.

• The gateway / the E-Paper display could not be activated – please try again later.

• The licence server responded unexpectedly – please try again later.

If an error persists, please contact support@zeitwart.de.

Enter the gateway start URL

Via HDMI screen

Connect an HDMI screen and a mouse or keyboard to the gateway. Establish an internet connection – via LAN cable or Wi-Fi. Connect the gateway to the supplied power adapter; the device starts automatically. After a short time the start screen appears. Enter the following URL: https://doorzign.zeitwart.de/welcome

Via Qbic Remote Configuration Center

If a computer is available in the same subnet, you can access the gateway from it without connecting an HDMI screen. This requires the RCC software – please send a short email to support: support@zeitwart.de

• You can search for a device by IP range if you don’t know the exact IP address. The device must be in the same network.

• Enter the device password. You can request the default password from support@zeitwart.de.

• Click the pencil icon to log in to the display and control it remotely. Then enter the start URL as described above.

• Alternatively, you can set the start URL directly in the settings at the bottom.

The Doorzign welcome page appears and you can continue with the registration or activation.